Column Tax - Unscheduled Application and API Outage – Incident details

All systems operational

Unscheduled Application and API Outage

Resolved
Major outage
Started 6 months agoLasted about 20 hours

Affected

App

Operational from 7:00 AM to 8:58 AM, Major outage from 8:58 AM to 3:16 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update
    A small subset of all API requests continue to fail as a result of an ongoing incident at one of hosting providers. Our team is continuing to monitor and will provide an update in 1 hour.
  • Identified
    Identified

    There is an ongoing outage at one of our hosting providers that is causing intermittent degraded performance for our app.

  • Investigating
    Investigating
    We've observed an increase in the number of "500" errors and latency for both API and App UI requests, we are currently investigating.